Privacy Policy —
rbajibet

This Privacy Policy applies to all personal data collected, processed, and stored by rbajibet ("the Platform", "we", "us", "our") in connection with your access to and use of the rbajibet website and its associated services, including the casino lobby, sportsbook, live casino, fishing games, crash games, promotional campaigns, and customer support communications.

For the purposes of this Privacy Policy, the data controller responsible for your personal data is rbajibet. As the data controller, rbajibet determines the purposes and means by which your personal data is processed. If you have any questions about this Privacy Policy or wish to exercise any of your data subject rights, you may contact us at any time at support@rbajibet.

This Privacy Policy is incorporated by reference into the rbajibet Terms & Conditions. By registering an account on rbajibet, you acknowledge that you have read this Privacy Policy, that you understand how your personal data will be used, and that you consent to such use in accordance with the terms described herein. If you do not agree with any part of this Privacy Policy, you must not register an account or continue using the rbajibet Platform.

1.1 Legal Basis for Processing

rbajibet processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, and deliver gaming services you have requested.
• Legal obligation: Processing required to comply with applicable anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and other legal obligations applicable to rbajibet's operations.
• Legitimate interest: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services — where such interests are not overridden by your fundamental rights.
• Consent: Processing of data for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

rbajibet collects personal data from you through several channels: directly when you register an account or contact our support team, automatically when you use the Platform, and from third parties such as payment processors and identity verification services where permitted by law. The categories of personal data we collect are described below.

2.1 Registration & Identity Data

When you create a rbajibet account, we collect the following information:

• Full legal name as it appears on your official identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Residential address in Bangladesh (city, district, postal code)
• Email address used for account communications
• Mobile phone number, including any number linked to bKash, Nagad, Rocket, or Upay accounts
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect and retain copies of the following documents during the verification process:

• National Identity Card (NID) — front and back
• Passport biographical data page
• Driver's licence (where used as a secondary ID)
• Proof of address documents: utility bills, bank statements, or mobile banking statements issued within the past 90 days
• Selfie or live photograph for facial verification against submitted identity documents

2.3 Financial & Transaction Data

To process deposits and withdrawals, rbajibet collects transaction-related data, which may include:

• bKash, Nagad, Rocket, or Upay mobile wallet account identifiers (partial, not full PINs)
• Bank account details for bank transfer transactions (account number, bank name, branch)
• Masked Visa or Mastercard details (last four digits, card type, expiry month/year)
• Transaction amounts, timestamps, and reference numbers
• Deposit and withdrawal history associated with your rbajibet account

2.4 Gaming & Behavioural Data

rbajibet automatically records data related to your gaming activity on the Platform, including:

• Games played, bet amounts, game outcomes, and session duration
• Sports markets accessed, odds viewed, and bets placed via the rbajibet sportsbook
• Bonus promotions claimed, wagering progress, and bonus expiry status
• Responsible gaming settings you have applied, including deposit limits, cooling-off periods, and self-exclusion status

2.5 Technical & Device Data

When you access rbajibet, our systems automatically collect technical data about your device and connection, including:

2.6 Communications Data

When you contact rbajibet customer support via email or live chat, we retain records of those communications including the content of your messages, timestamps, and the identity of the support agent who assisted you. These records are used to resolve disputes, improve service quality, and maintain audit trails as required by our internal compliance procedures.

rbajibet uses the personal data we collect strictly for the purposes described in this section. We do not process your data for purposes that are incompatible with those originally stated at the time of collection. The primary purposes for which we use your data are as follows:

• Account creation and management: To register your rbajibet account, verify your identity and age, maintain your account settings, and provide you with access to the Platform's features.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; to reconcile transactions; and to detect and prevent payment fraud.
• Gaming service delivery: To provide access to casino games, slots, live casino, fishing games, and the cricket and sports betting sportsbook; to calculate and credit winnings accurately; and to manage your bonus balances.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Regulatory compliance: To fulfil our Know Your Customer (KYC) and anti-money-laundering (AML) obligations, to monitor for suspicious financial activity, and to maintain the records required by applicable law.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion settings applied by players, and to proactively reach out to players who exhibit high-risk patterns in accordance with our responsible gaming policy.
• Security and fraud prevention: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, collusion, and other fraudulent or prohibited conduct.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players interact with rbajibet, improve the user interface, optimise game offerings, and enhance overall platform performance.
• Marketing communications: To send you promotional offers, bonus notifications, and event announcements by email — but only where you have provided explicit consent to receive such communications. You may unsubscribe at any time using the unsubscribe link in any marketing email.

rbajibet uses cookies and similar tracking technologies to operate the Platform effectively, maintain session security, and understand how players interact with the site. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot be used to install software on your device.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary or security cookies may prevent you from logging into your rbajibet account or using core Platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

4.3 Third-Party Cookies

Certain third-party game providers integrated into the rbajibet platform may set their own cookies in relation to the games they deliver. These cookies are governed by the respective game provider's own privacy policy. rbajibet does not have direct control over third-party cookies set by game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi. We recommend reviewing the privacy policies of these providers if you have specific concerns about their cookie practices.

rbajibet does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose. All third-party service providers engaged by rbajibet are subject to contractual obligations requiring them to process your data solely on our instructions and to maintain appropriate security standards.

5.1 Payment Service Providers

To process your deposits and withdrawals, rbajibet shares the minimum necessary financial and identity data with our payment partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay), bank transfer partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and international card networks (Visa, Mastercard). These partners are permitted to use your data solely for the purpose of completing the relevant transaction and fulfilling their own regulatory obligations.

5.2 Identity Verification & KYC Providers

rbajibet may engage third-party identity verification services to assist with KYC document checks. These providers receive only the specific identity documents required for verification and are strictly prohibited from using your data for any purpose other than verifying the information submitted. All KYC providers used by rbajibet are bound by confidentiality agreements.

5.3 Game Providers

Third-party game studios whose games are available through the rbajibet platform may receive limited data necessary for game session management, including a pseudonymised player identifier and session token. Full personal details such as your name, address, or payment information are not shared with game providers.

5.4 Legal & Regulatory Disclosure

rbajibet may be required to disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where required by applicable law, court order, or regulatory directive. In such cases, rbajibet will disclose only the data specifically required by the relevant legal instrument and will, where legally permissible, notify you of such disclosure.

5.5 Business Transfers

In the event that rbajibet undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity as part of that transaction. In such circumstances, rbajibet will take reasonable steps to ensure that your data continues to be protected in accordance with the terms of this Privacy Policy and that you are notified of any material change in the data controller's identity.

rbajibet retains your personal data for no longer than is necessary for the purposes for which it was collected, taking into account applicable legal, regulatory, and contractual retention requirements. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is either securely deleted from rbajibet's systems or anonymised such that it can no longer be attributed to any identifiable individual. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes.

6.1 Security Measures

rbajibet implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and rbajibet is encrypted using TLS 1.2 or TLS 1.3 protocols with 256-bit AES encryption.
• Encryption at rest: Sensitive data fields including identity documents, payment identifiers, and KYC records are encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within rbajibet's systems is restricted on a strict need-to-know basis. Staff with access to player data undergo background screening and are bound by confidentiality obligations.
• Penetration testing: rbajibet's platform infrastructure is subject to regular security assessments and penetration testing by qualified security professionals.
• Incident response: rbajibet maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your personal data, affected players will be notified without undue delay.

As a player registered on rbajibet, you hold a number of rights with respect to the personal data we hold about you. rbajibet is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at support@rbajibet with the subject line "Data Subject Request" and a description of the right you wish to exercise. We will respond within 30 days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of the personal data that rbajibet holds about you. Upon a verified access request, we will provide you with a structured summary of the data categories held, the purposes for which each category is processed, the retention period applied, and any third parties with whom the data has been shared.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where the inaccuracy relates to your registered name, date of birth, or address, we may require supporting documentary evidence before making the correction to prevent fraudulent account manipulation.

7.3 Right to Erasure

You may request that rbajibet delete your personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent that was the sole legal basis for processing. Please note that the right to erasure is not absolute. Where rbajibet is required by law to retain specific data categories (e.g., transaction records for AML compliance, KYC documents for regulatory obligations), such data cannot be deleted prior to the expiry of the applicable statutory retention period.

7.4 Right to Restriction of Processing

You have the right to request that rbajibet restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved, or where you have objected to processing pending verification of whether our legitimate interests override your rights.

7.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of the personal data you provided to rbajibet in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another controller where technically feasible.

7.6 Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing based on rbajibet's legitimate interests, on grounds relating to your particular situation. Upon receiving a valid objection, rbajibet will cease processing the relevant data unless we can demonstrate compelling legitimate grounds for the processing that override your rights.

7.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., receipt of marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, use the unsubscribe link in any marketing email or contact support at support@rbajibet.

rbajibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our platform and services. When we make material changes to this Privacy Policy, we will publish the updated version at rbajibet/privacy-policy with a revised effective date and will notify registered players via the email address associated with their account at least 7 calendar days before the changes take effect.

We encourage you to review this Privacy Policy periodically so that you remain informed about how rbajibet handles your personal data. Your continued use of the rbajibet Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you must cease using the Platform and may request account closure and data deletion in accordance with Section 7.3 above.

8.1 Contacting rbajibet About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which rbajibet processes your personal data, please contact our support and compliance team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: support@rbajibet (plain text — not a clickable link)
• Subject Line for Privacy Requests: "Privacy Policy Enquiry" or "Data Subject Request"
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and provide a substantive response within 30 days.
• Support Language: English
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

8.2 Complaints

If you are dissatisfied with rbajibet's response to a privacy concern or believe that we are processing your personal data unlawfully, you have the right to lodge a formal complaint. Please send your complaint to support@rbajibet with the subject line "Formal Privacy Complaint". Our compliance team will conduct a full review and provide a written response within 10 business days of receipt. If your complaint remains unresolved following our internal review, you may escalate the matter by requesting a formal escalation to our senior compliance officer via the same email address.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version published at rbajibet/privacy-policy on any given date is the version currently in force. rbajibet thanks you for taking the time to read this Privacy Policy and is committed to handling your personal data with the highest standards of care and transparency.